Refund Policy
Before printing
You can cancel for a full refund until your design has been approved for printing. Your tracking page shows this as “Artwork checked”.
After printing
Once your order is printed it's made just for you, so we can't refund a change of mind. If you need a different delivery week, contact us as soon as possible and we'll try to arrange it.
If something goes wrong
- If we print something different from the design you approved, we'll reprint it or refund you.
- If a delivery doesn't happen as booked, we'll arrange delivery again or refund the undelivered part.
- Letterboxes marked No Junk Mail, and homes that can't be safely reached, are skipped. This isn't a fault, and home counts are estimates.
These promises add to your rights under the Australian Consumer Law, which can't be excluded. To ask for a refund, email us with your order number.